CoinsBack Terms and Conditions — Rules for Pakistan's PKR Betting Platform

In these Terms and Conditions, the following words and phrases carry the meanings set out below. Understanding these definitions will help you read the rest of the document clearly.

• "CoinsBack" or "the Platform" refers to the online betting and casino service operated at coinsback.ws, including all its sports betting, casino, crash games and virtual sports sections.
• "Player" or "You" means any individual who registers an account on CoinsBack, whether or not they have made a deposit.
• "Account" means the personal PKR wallet and profile created when you register on CoinsBack.
• "PKR" means Pakistani Rupees, the sole currency used for all transactions on CoinsBack.
• "Bet" or "Wager" means any stake placed on a sporting event, casino game, crash game or virtual sports event using your CoinsBack account balance.
• "Bonus" means any promotional credit, free bet, cashback payment or other incentive offered by CoinsBack to eligible players.
• "Wagering Requirement" means the number of times a bonus amount must be bet before it or any winnings derived from it can be withdrawn.
• "KYC" means Know Your Customer — the identity and age verification process required before withdrawals are processed.

By registering an account, depositing funds or placing any bet on CoinsBack, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use CoinsBack.

These Terms form a legally binding agreement between you and CoinsBack. They apply to all use of the platform, including browsing without a registered account. Your continued use of CoinsBack following any update to these Terms constitutes acceptance of the revised Terms.

To register and use CoinsBack you must meet all of the following eligibility conditions at the time of registration and at all times while your account is active:

• You must be at least 18 years of age. CoinsBack operates a strict over-18 policy and conducts age verification on all accounts before any withdrawal is approved.
• You must be accessing CoinsBack from a jurisdiction where online gambling is permitted for personal use. It is your sole responsibility to verify whether using CoinsBack is lawful in your jurisdiction.
• You must not be a current employee, director, contractor or close relative of any CoinsBack employee or affiliated business partner.
• You must not be self-excluded from CoinsBack or any other gaming platform as part of a problem gambling self-exclusion agreement.
• You must not be suffering from a gambling disorder for which you have sought or are currently receiving treatment.

CoinsBack reserves the right to request proof of age and identity at any time. Any account found to belong to a person under 18 will be closed immediately. All funds in such an account will be returned after deducting any winnings generated, and the account will be permanently blocked from re-registration.

Each player may hold only one CoinsBack account. Registering more than one account — whether under the same name, different names, multiple email addresses or multiple phone numbers — is strictly prohibited. CoinsBack uses automated detection systems to identify duplicate accounts. Where duplicates are found, all accounts will be suspended and balances frozen pending investigation.

When registering, you must provide accurate and complete information including your full legal name, valid Pakistani mobile number, date of birth and email address. You are responsible for keeping this information current. CoinsBack may request updated information at any time and may suspend your account if information provided is found to be inaccurate.

• Your account password must be kept confidential. Do not share it with anyone, including CoinsBack support staff. CoinsBack will never ask for your password.
• You are solely responsible for all activity conducted through your account. If you suspect unauthorised access, contact CoinsBack support immediately.
• Accounts are for personal use only. They may not be transferred, sold or rented to any other person under any circumstances.
• CoinsBack accounts are available to individuals only. Corporate or group accounts are not permitted.

CoinsBack reserves the right to decline any registration application without providing a reason. Acceptance of a registration does not constitute a guarantee of ongoing access and accounts may be closed at any time in accordance with these Terms.

All deposits and withdrawals on CoinsBack are conducted in Pakistani Rupees (PKR). No foreign currency is accepted. CoinsBack does not charge a processing fee on deposits or withdrawals, though your payment provider may apply their own charges — CoinsBack has no control over third-party fees.

Deposits: The following payment methods are accepted for deposits on CoinsBack:

• Minimum deposit: Rs 200
• Deposits to Easypaisa and JazzCash wallets credit within seconds.
• IBFT bank transfers credit within standard banking hours — typically same day.
• All deposit methods must be registered in your own name and must match the name on your CoinsBack account.

Withdrawals: Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited and will be declined.

• Minimum withdrawal: Rs 500
• Easypaisa and JazzCash withdrawals are processed in under 60 seconds, 24 hours a day.
• Bank IBFT withdrawals complete same day during banking hours.
• CoinsBack may require KYC verification (identity and age documents) before processing your first withdrawal or any withdrawal above Rs 50,000.
• Withdrawals of bonus funds are subject to the wagering requirements of the applicable bonus before they can be released for withdrawal.

CoinsBack offers various bonuses and promotions to eligible players, including welcome bonuses, deposit bonuses, free bets, odds boosts and the VIP Club's weekly PKR cashback. The following general rules apply to all bonuses unless the specific promotional terms state otherwise:

• Bonuses are available to players aged 18 and over with a verified CoinsBack account.
• Each promotion has a specific wagering requirement that must be satisfied before any bonus-derived winnings can be withdrawn. Wagering requirements are displayed clearly in each promotion's individual terms.
• Welcome bonuses are available to new CoinsBack accounts only — one per household, per IP address and per payment method.
• Bonuses must be used within the validity period stated in the promotion. Expired bonus funds are forfeited automatically.
• CoinsBack VIP Club cashback credits to your PKR wallet every Monday morning and carries no wagering requirements. It is real PKR and can be withdrawn immediately.
• CoinsBack reserves the right to withdraw any bonus offer, amend its terms or cancel any promotion at any time without prior notice.
• Bonus abuse — including using multiple accounts to claim the same bonus or placing offsetting bets to manufacture a qualifying wager — will result in account suspension and forfeiture of all bonus funds and any winnings derived from them.

The following rules apply to all sports bets, casino game rounds, crash game rounds and virtual sports bets placed on CoinsBack:

• A bet is confirmed only when CoinsBack's system has accepted it and issued a confirmation number. Bets in progress or pending acceptance are not confirmed bets.
• CoinsBack reserves the right to void any bet that was accepted due to a technical error, a price error or an error in the event information displayed at the time of placement.
• Minimum stake per bet: Rs 10 for casino games and virtual sports. Minimum sports bet: Rs 50.
• Maximum stakes vary by sport, market and account tier. Maximum payouts are displayed within each market.
• In-play (live) bets are accepted subject to availability. CoinsBack may suspend in-play betting on a market at any time without notice.
• Where an event is abandoned, postponed or voided, bets will be settled according to the specific rules for that sport as published in the Sports Rules section of the platform.
• Casino game results are determined by certified Random Number Generators. All RTP (Return to Player) percentages are independently audited and displayed within each game's information panel.
• Crash game round results are generated using a verifiable provably fair algorithm. Results are final once the round has been completed.

CoinsBack's decision on the settlement of any bet is final. Disputes must be raised through the support channel within 48 hours of the event result being published on the platform.

The following actions are strictly prohibited on CoinsBack. Any player found to have engaged in any of the following may have their account suspended, their funds forfeited and may be reported to relevant authorities:

• Registering more than one account, whether in your own name or using false identities.
• Using automated software, bots, scripts or any other means to place bets or interact with the platform in a non-human manner.
• Exploiting software bugs, errors or pricing mistakes to gain an unfair advantage. Any bets placed during a known error are void.
• Colluding with other players to manipulate the outcome of casino games, particularly poker or live table games.
• Placing bets on both sides of a market in a manner designed to abuse a bonus or promotion (bonus laundering).
• Using another person's payment method or identity to fund your account.
• Using CoinsBack for money laundering or any activity that violates anti-money laundering (AML) regulations.
• Providing false information at registration or during KYC verification.
• Attempting to access another player's account without authorisation.

CoinsBack reserves the right to suspend, restrict or permanently close any account at any time. Where possible, CoinsBack will notify the player of the suspension and the reason behind it. In cases of suspected fraud, money laundering or other serious violations, accounts may be suspended immediately and without prior notice.

Players may also choose to close their own CoinsBack account at any time by contacting support. On account closure requested by the player, any real-money balance (excluding unmet bonus wagering requirements) will be returned to the player's registered payment method within five business days.

• Accounts suspended for rule violations will be reviewed within ten business days. Players may submit evidence to support@coinsback.ws during the review period.
• Accounts suspended for responsible gaming reasons (self-exclusion requests) will remain closed for the requested period. Early reactivation requests will not be honoured.
• CoinsBack reserves the right to withhold funds pending the outcome of an investigation. No interest is payable on withheld funds during the investigation period.

CoinsBack is committed to promoting responsible gaming. The platform provides a suite of tools to help players manage their activity, all accessible directly from account settings without needing to contact support:

• Deposit limits — daily, weekly and monthly PKR caps
• Loss limits — maximum PKR loss per session, day or week
• Session time alerts and reminders
• Cool-down periods — temporary break of 24 hours, 7 days or 30 days
• Full self-exclusion — minimum 6-month period, effective immediately on request

These tools are real and enforced. Setting a deposit limit, for example, is a hard cap — the system will not allow a deposit that exceeds it, regardless of method. Once a self-exclusion is active, it cannot be reversed before the requested period ends.

CoinsBack will not send marketing communications to self-excluded players. Self-excluded accounts are blocked from re-registering under any new details. If you are struggling with your gambling, we strongly encourage you to use these tools. Full details are in the Responsible Gaming section.

All content on CoinsBack — including but not limited to the website design, logo, text, graphics, software, game interfaces, data and databases — is the property of CoinsBack or its licensed third-party providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use CoinsBack for personal entertainment purposes only. You may not copy, reproduce, distribute, publish, modify, reverse engineer, create derivative works from or commercially exploit any part of CoinsBack's content or software without prior written permission.

Game content provided by third-party developers such as Evolution Gaming, Pragmatic Play and JILI remains the intellectual property of those respective companies and is subject to their own licensing terms.

CoinsBack provides the platform on an "as is" basis. While every effort is made to ensure uninterrupted service, CoinsBack cannot guarantee that the platform will always be available, error-free or free from delays caused by network issues, third-party providers or circumstances beyond CoinsBack's control.

• CoinsBack is not liable for any financial losses arising from betting or casino play. All gambling involves risk and players accept that loss is a possible outcome of any wager.
• CoinsBack is not responsible for any losses arising from a player's failure to keep their account credentials secure.
• CoinsBack is not liable for delays in payment processing caused by third-party payment providers — including Easypaisa, JazzCash, banks or card networks.
• CoinsBack's maximum liability to any player in respect of any claim, regardless of its nature, shall not exceed the total net deposits made by that player in the 30 days preceding the claim.

Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be excluded by applicable law.

CoinsBack collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering a CoinsBack account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key points regarding your data at CoinsBack:

• Your data is used solely to operate your account, process PKR transactions and comply with legal obligations including KYC and AML requirements.
• CoinsBack does not sell personal data to third parties for marketing purposes.
• All data is stored securely using industry-standard encryption.
• You may request a copy of your data or request its deletion at any time, subject to legal retention obligations, by contacting support@coinsback.ws.

Full details are in the Privacy Policy.

CoinsBack may update these Terms and Conditions at any time. When material changes are made, CoinsBack will notify registered players via in-platform notification and email. The updated Terms will be published at coinsback.ws/terms-conditions with a revised "Last updated" date at the top of the page.

Your continued use of CoinsBack after such notification constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account. Your account balance will be returned in full to your registered payment method.

These Terms and the relationship between CoinsBack and its players are governed by the laws of the jurisdiction in which CoinsBack holds its operating licence. CoinsBack operates under a valid gaming licence issued by its regulatory authority. Licence details are displayed in the footer of the platform.

In the event of a dispute between a player and CoinsBack:

• The player must first submit a formal complaint to CoinsBack support at support@coinsback.ws, clearly describing the nature of the dispute and any relevant account information.
• CoinsBack will acknowledge the complaint within 48 hours and aim to resolve it within 10 business days.
• If the dispute cannot be resolved directly, it may be referred to the relevant regulatory body or an independent alternative dispute resolution service.
• CoinsBack's decisions on bet settlement and bonus eligibility are final unless overturned following a formal review process.

If you have any questions about these Terms and Conditions, need clarification on any clause, or wish to make a formal complaint, please contact CoinsBack through any of the following channels:

• Live Chat: Available 24/7 in Urdu and English directly within the platform.
• Email: support@coinsback.ws — responses within 24 hours.
• VIP WhatsApp: Platinum and Diamond tier members have a direct WhatsApp number provided by their account manager.

CoinsBack does not currently operate a telephone helpline. All formal complaints and legal correspondence must be submitted in writing via email. When contacting support about a specific issue, please include your account username or registered mobile number to help the team assist you more quickly.